The main feature of the queue management system is the Central Reporting Software (CRS) or Management Information System (MIS). It provides real time monitoring of customer flow. It operates on a central server connected to all your branches or centers and provides live data simultaneously. This data available in the form of reports can be used to analyze the performance of your branches, sundry periods, productivity, discrepancies and more.
The three sections of the CRS are AdvancedQueue Central Configuration Software, AdvancedQueue Parser and AdvancedQueue Central Authentic Time Monitoring Software. The Central Configuration Softare allows you to connect with all the branches of your organization. The data from individual branches is retrieved by the AdvancedQueue Parser, which is connected to the controller. This data is stored in the central database. The authentic Time Monitoring Software gives real time data from all the branches and facilitates the authentic time exhibit of central branch reports.
These vital information received such as customer flow, accommodation time and branch performance can be utilized by the management in analyzing and making important decisions.